If that's what your customers are saying then it makes sense to go with it. My comments are more a general one. Historically small businesses haven't been able to sustain competition on price and usually the better strategy is to compete on value. The problem with competing on price is someone else can always offer a lower price (or in your case a better commission). Companies that attract customers through price have to then continue to lower prices or their customers leave. Only large companies have the resources to continue to get into a price war and survive.
You know your business better than I do and I won't pretend to know more about it. If you think you're on the right track you should definitely follow that track and not listen to me. I wanted to point out about competing on price in general, but I'm definitely not trying to tell you what to do. More getting you to think about your strategy so you can make it as sound as possible.
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