Nice touch

[waynemc]

Hi everyone, I'm new here so I may take a few posts to get used to the audience and style of interaction. I'm a CPA based in Australia but have worked in North America during the GFC!
Anyway thought I would share a Blindingly (is that a word?) Obvious moment....recently when my wife collected her car from the Smash Repairer it had not only had the problem fixed but the car had been washed and interior vacuumed....she said to me that it was a Nice Touch!...she then repeated the story to all of her friends. It was a very simple an inexpensive sales touch that was employed by this business....it made me and my wife happy to the point she is talking about it and I am blogging about it! We are regular customers of the car smash repair industry!....this business will continue to receive our business.
It's only a small thing (touch) but a fantastic repeat business strategy.
waynemc

[JoeInTheMiddle]

It's the small things that often deliver the best results for a business. I always encourage my clients to go that one step further to make life easier for their customers.