rowdy teens stealing/harrassing small business - more than one occassion. what to do?

[cwillmoth]

Move to Texas where Gun owners all carry guns and dont have to worry about situations like this.

Other than that I would just say call the cops and file a complaint so the next time it happens they go straight to jail no questions about it.

[michaelstark61]

hire a security guard
replace your CCTV camera with the better one.
show some courage in front of them this night scare them.

[bfg9000]

I assume you have some sort of security system like ADT? I know my keypad has a panic setting that will silently call the police. It may be worth moving the keypad closer to the register so John could just punch a couple buttons and help would be on the way.

[Paul]

I agree the panic button idea may be the best. no need to fumble with a phone that the kids could take from him anyway.