Harold Mansfield
10-21-2009, 05:44 PM
I have always sung the praises of my hosting company, and up until now have been completely happy with the service, but..for the last few weeks, my load times on all of my sites as been getting worse and worse.
After multiple tickets since July, complaining about the problem, and listening to them tell me everything from "It's my .htaccess file that causing a command loop" (even though I didn't put a custom one on, and offering me no solution...so I just removed it), to every other excuse, now my sites are at a slow crawl, and most times I can't even access them...I just get a plain white screen and have to refresh over and over again just to get them to load, and getting into the admin panels is a nightmare.
What used to take me 20 minutes is taking me an hour.
I have done everything on my end to insure that it's not me or my computer...upped my broadband account, installed more RAM, constant cleaning and repair.
Mind you, it's not one particular site, or platform, it's over 30 sites (maybe more like 40) running on different platforms and IP addresses...none of which require a huge amount of bandwidth or special database configurations.
I have no problem accessing anything else on the internet, or other people's FTP, or backend access.
This is a big fricken company ! Not some fly by night reseller !
At this point I am pissed. The thought of having to transfer all of my sites to a new host makes my eye hurt.
Finally today, I actually got someone that said "we know and we are working on the problem". As if it's not just me, it's a lot of people.
I am so mad because I reported this 3 months ago, continuously and now it's a big F'in problem.
Even funnier, I suggested a few months ago that it must be a database problem because everything else is stripped down to bare bones, and they assured me that they were functioning properly. I don't know much about SQL, I figured that's why I pay them..TO KNOW. If I knew everything, I would host my own sites and run my own databases.
I thought outsourcing to a professional would take care of it.
I don't know what I should do, but I needed to vent.
After multiple tickets since July, complaining about the problem, and listening to them tell me everything from "It's my .htaccess file that causing a command loop" (even though I didn't put a custom one on, and offering me no solution...so I just removed it), to every other excuse, now my sites are at a slow crawl, and most times I can't even access them...I just get a plain white screen and have to refresh over and over again just to get them to load, and getting into the admin panels is a nightmare.
What used to take me 20 minutes is taking me an hour.
I have done everything on my end to insure that it's not me or my computer...upped my broadband account, installed more RAM, constant cleaning and repair.
Mind you, it's not one particular site, or platform, it's over 30 sites (maybe more like 40) running on different platforms and IP addresses...none of which require a huge amount of bandwidth or special database configurations.
I have no problem accessing anything else on the internet, or other people's FTP, or backend access.
This is a big fricken company ! Not some fly by night reseller !
At this point I am pissed. The thought of having to transfer all of my sites to a new host makes my eye hurt.
Finally today, I actually got someone that said "we know and we are working on the problem". As if it's not just me, it's a lot of people.
I am so mad because I reported this 3 months ago, continuously and now it's a big F'in problem.
Even funnier, I suggested a few months ago that it must be a database problem because everything else is stripped down to bare bones, and they assured me that they were functioning properly. I don't know much about SQL, I figured that's why I pay them..TO KNOW. If I knew everything, I would host my own sites and run my own databases.
I thought outsourcing to a professional would take care of it.
I don't know what I should do, but I needed to vent.