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Thread: WTH is up with Sitelock?

  1. #11
    Web Consultant Array Harold Mansfield's Avatar
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    Quote Originally Posted by OrangeNinja View Post
    I am a professional security consultant and can say sitelock is not what I prefer... I think it is not the most effective thing and costs too much. What I would recommend is either find a finding a security firm if you want maximum security but if not just keep your passwords nice and long and monitor suspicious activity. If you have wordpress then there are some additional plugins you can do to really keep you safe!
    It's not my choice either. It's usuallly something clients have already, and call on me to decipher and troubleshoot issues.

    Another experience with them just today. Scan mysteriously brings back 184 instances of malware. I ask for a location of this malware, they can only tell me where on the website it shows up. Obviously it's not within the website copy. Furthermore the service the client purchased 4 months ago is just a scan, it doesn't fix anything. To actually get it fixed you have the choice of either a $300 one time charge, or upgrade to their $100 mo. plan with a 12 month commitment.

    I again asked for at least some direction on what file(s) it's saying is infected. They couldn't tell me without the $300 charge to do a "Deep Scan" and fix it.

    Had a hunch that since it said it was the same thing, replicated 184 times, that maybe it was in the header, footer or sidebar file. It was in the footer file. Just a small chunk of code that mysteriously appeared. I removed it. Took me 5 minutes. They were going to charge the client $300 just to tell us it was in a single file and remove it.

    I'm not a big fan of this company.
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  2. #12
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    Quote Originally Posted by Harold Mansfield View Post
    It's not my choice either. It's usuallly something clients have already, and call on me to decipher and troubleshoot issues.

    Another experience with them just today. Scan mysteriously brings back 184 instances of malware. I ask for a location of this malware, they can only tell me where on the website it shows up. Obviously it's not within the website copy. Furthermore the service the client purchased 4 months ago is just a scan, it doesn't fix anything. To actually get it fixed you have the choice of either a $300 one time charge, or upgrade to their $100 mo. plan with a 12 month commitment.

    I again asked for at least some direction on what file(s) it's saying is infected. They couldn't tell me without the $300 charge to do a "Deep Scan" and fix it.

    Had a hunch that since it said it was the same thing, replicated 184 times, that maybe it was in the header, footer or sidebar file. It was in the footer file. Just a small chunk of code that mysteriously appeared. I removed it. Took me 5 minutes. They were going to charge the client $300 just to tell us it was in a single file and remove it.

    I'm not a big fan of this company.
    Yeah definitely can see why... The problem with alot of these companies is they are so much money focused meaning they have sales people trying to answer technical questions. Their take on customer service is to just sell you more stuff. Glad you were able to get it figured out because that would really suck to pay that much and most likely still have the same issue. Thats one of the things about these automated scanners is it takes shortcuts when really security is a grueling aspect that there really aren't to many shortcuts
    Owner of the managed security firm Orange Ninja Security
    http://www.orangeninjasecurity.com/

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