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Thread: Bad customer service example

  1. #11
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    Well, it is kinda a big deal from the viewpoint of trying to help others... not only helping the general pubic (customers), but also helping the company so they don't end up losing sales and have to start laying people off.

    Customer Service is everybody's business either directly or indirectly.

    Unless it's the government... cause after all, it's not like you have competition in that arena.

    That could be helped if it were easier to fire government employees that are slackers... but if you do that, they'll be riots in the street by all the slackers who will suddenly find the energy to protest while having little energy to do good work at their jobs, if they even have one seeing it's a career choice these days to be on welfare.

    But, what can ya do??? It's the nanny state and somebody has to change their cupcake diapers and wipe their snowflake noses

    I feel sorry for the younger generation coming up, I really do...

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    Quote Originally Posted by Krich View Post

    Unless it's the government... cause after all, it's not like you have competition in that arena.

    That could be helped if it were easier to fire government employees that are slackers... but if you do that, they'll be riots in the street by all the slackers who will suddenly find the energy to protest while having little energy to do good work at their jobs, if they even have one seeing it's a career choice these days to be on welfare.

    But, what can ya do??? It's the nanny state and somebody has to change their cupcake diapers and wipe their snowflake noses

    I feel sorry for the younger generation coming up, I really do...

    Woah, easy there. You just went off on a tangent about Government which is not what this conversation is about. Please refrain from the political commentary and dog whistles like 'snowflake'. This isn't Reddit or Twitter.

    And we'll promise to get off your lawn
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  4. #13
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    The conversation is about bad customer service and I doubt anyone would disagree that when dealing with most any government agency (federal, state, or local) one can confidently expect... bad customer service.

    It was just another example... and most of the folks that work in these places are shall we say "tender"

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    root Array Harold Mansfield's Avatar
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    Quote Originally Posted by Krich View Post
    The conversation is about bad customer service and I doubt anyone would disagree that when dealing with most any government agency (federal, state, or local) one can confidently expect... bad customer service.

    It was just another example... and most of the folks that work in these places are shall we say "tender"
    I can think of many occasions when I've dealt with a federal, state or local government agency and have gotten good service. It's not an across the board thing. I think we take for granted how many government services run so smoothly that we don't even notice them. It's easy to pick on low hanging fruit at say the VA, TSA or the DMV, but to say across the board all government is inept is unfair and not true.

    And I say that using my public school education, as I type on my computer that's plugged into the wall and isn't blowing up or electrocuting me. On the internet. Eating food that isn't making me sick. Watching TV and don't have to shield my eyes from pornography. Drinking water that doesn't kill me. Later I'll go to the store and spend money that has value from my bank account that is secured, and insured, and I'll get there on smooth well planned roads, where none of the cars are using leaded gasoline, and are following basic traffic rules, and I can be reasonably sure most are licensed.
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    This is slightly different but earlier today I read responses to a question on Quora asking whether servers pass along "compliments to the chef" comments. Several people in the food industry, after answering the posted question, made a further point of saying that most chefs would rather hear complaints than have not know that there was a problem. That makes sense because it is much better to change a recipe or change the menu before you find yourself faced with empty tables during what should be your busy hours.

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    I worked in the restaurant industry for years and yes I always passed along feedback to whoever it was for. I've never worked in the back of the house, but it doesn't take a rocket scientist to see that it's a thankless job. It's hot, servers complaining all the time, everything is a rush and you never get to hear the feedback of when things go right and people are pleased. So yes, whenever there was a "compliments to the chef" I always passed it along cause those guys need to hear it from time to time.
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    I too was a server for a few years. I never envied the line cooks but both establishments I worked at had great teamwork between the cooks and servers (and managers). For sure, any compliments were passed on.
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    I usually get good mobile signal reception at my home. A couple of years ago, it suddenly went bad. There were areas of my house which were completely without a signal so naturally I contacted customer care. They said some tower had gone down and it would take 3 days to get it fixed. I thought fine, I can wait for 3 days. But nothing happened. When I called up again, the customer care guy once again extended the deadline for resolving the issue. This went on for nearly 3 weeks. At the end of it, the guy was curt enough (or courteous enough, depending on how you look at it) to tell me that this was a long term issue and would take much longer to fix & that I should just switch to another company. Naturally, I was angry and I did what he said! But not before I splashed it all over my social media accounts! Then some senior guy from the company called me and tried to win me back, but by then it was too late.

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