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Indeed, looks like it'll take some creativity and flexibility to make this work too.
Thanks for all your input Harold.

adjust your sales model to match realistic production
I think that's what I'm working on.

Perhaps a variable recurring payment for each item when one becomes available as opposed to a fixed time...

Leads gathered from a website or something like that?
Yes, something like that.
It can't be delivered much faster than it currently is..even with ideal conditions it would still take variable time.

It's a digital product. I was referring to the receipt that we get from the sent email as proof of delivery.

Maybe a subscription based pricing model would work better for this?

Thank you again Harold. I appreciate your responses.

Of course, we expect to deliver all of what we promise. I've been trying to write out a better contract agreement to fit the way this product...

Thanks Harold.

It is possible that not all items are delivered in the allotted time.
Our contract states that we will return partial money equal to the items that were not delivered.
It also...

We have an item that can and will usually be ordered multiple times.
Payment is made up front for the lot.
We require signed contract to process the lot.
Shipping time is variable for each item. ...

We've been only dealing with local companies thus far. We put the files on a USB drive, give it to them in person and receive a cheque for payment. We won't be able to deliver USB drives in person...

Thank you Harold! Your explanation is very helpful.

Could we use a site like dropbox for proof of delivery of our contacts?
If the file was downloaded then it was delivered and we'd have record...

Thanks for the replies!
If I understand correctly, there is no way for us to effectively defend a charge back going through the consumer's cc company.
The best option is along the lines of...

Looking for a payment processor that fits our business. We are located in USA.

We are a small marketing company where we generate specialized contacts that are sold to 3rd party businesses.
The...