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Cool, I like it. You're right about a lot of people not using electronic systems, and if they do it tends to be something goofy that someone created in Excel.

Hi Mark,

I'm a fan of SaaS, what kind of applications do you have in mind?

Thanks eborg, I think you're right on.

Thank you all for the great feedback, again, I really appreciate it! You’ve given me a lot to think about, everything from pricing to how to package the service(s). I still don’t think I’m getting...

Thank you Mark, I couldn’t agree with you more. As you can tell this is something I’ve been struggling with, explaining what service design is, and why it’s worthwhile. Below is a crack at a better...

Thanks Steve, I really appreciate your feedback, you make a lot of great points. You made me realize that I’m doing a horrible job of explaining service design too! I appreciate your suggestions...

Thanks all, as I expected the concept of service design is not that well known. The field of service design is an emerging discipline and there is no all inclusive agreed upon definition. I would...

Hello,

I’ve been perusing the forum for awhile now and would really appreciate your thoughts. About two years ago I became very intrigued with service design and design thinking. I had the...